We made several visits to the Hulen location recently getting three pairs of glasses and two eye exams. The staff is very friendly and helpful. Vinessa and Oscar assisted us with our glasses and went out of their way to accommodate us. The only problems we encountered with our several visits was the difficulty in reaching the office with the phone system. The hold times are extremely long and frustrating trying to the correct location. The other issue is the handicap entrance was locked and made it difficult in maneuvering with disabilities to get into the building. Edna McPeak
- Edna M.
Brought in my glasses that were purchased elsewhere. I didn’t have an appointment. An employee named Marc tightened the temples on my sunglasses free of charge.
- Ethan S.
I came in to the store upset due to some broken glasses unfortunately she couldn't fix them and vinessa was able to help me find a different frame and she was very patient and great customer service. I left satisfied and will continue to visit this location and make sure I refer my friends and family to her. Thank you vinessa for your help.
- victor m.
I have been going to eyeworks for several years now. I have never had a bad experience with them. I do have to say, though, that Heidee is my favorite. Heidee is always sweet and very helpful, even when I have somehow broken my glasses, as I did today. No problem, Heidee took care of everything and I’m back to being able to see. Thanks again, Heidee! You’re awesome!
- Doh b.
Heidee Deatrich should be a trainer for all EYEWORKS locations. I was at the Hulan location for an in-depth eye appointment. Excellent physician!! When finished I walked to the optical part of the group to begin the process of ordering glasses. Bad experience right from the start!!! I ended up leaving unhappy and discouraged. Started driving to get coffee thinking about my experience with the optical department and remembered I could try the 7th Street location in the Cultural District with hopes of better results. And yes, my experience was 150% better. Heidee asked great questions, offered great advice and suggestions. She did a lot of looking at me to be sure I was getting the right pair of glasses that fit ME for my lifestyle of work and pleasure. She knows her products and what she is doing. The staff at the Hulan location don’t talk, spend time with or help educate the customer at the level Heidee does. When leaving Heidee I felt someone else had my best interest in mind as well and wiser about frames and what is what. Thank you Heidee for an excellent experience coupled with a fantastic eye appointment with Dr Katherine Mor!!! You helped turn my day around!
- Peggy H.
We had a wonderful experience! Dr. Dan is awesome, friendly and thorough! All of the staff that we encountered were very nice. It was like being amongst friends. They took time to explain the process and recommendations and answered all of the questions we had. We had many. 😊 The icing on the cake today was Ms. Vinessa! She made purchasing licenses fun! We laughed, learned, and left with a huge smile on our faces. She knows what she’s doing and we appreciate the service and education se provided. We are looking forward to returning to pick up our lenses. I recommend this place because it’s a great clean atmosphere— you feel like a valued Customer— and they have quality products and service!
- elisabeth s.
I usually visit the Hulen location, however I was recommended to the West 7th location this time. It took no time at all for them to pull up my records from Hulen and get me checked in. The paperwork was highlighted with what I needed to focus on and I promptly finished. The staff was punctual and to the point with my visit, but not in a dismissive way. That was definitely the quickest I've been in and out of somewhere in a hot minute with patient and kind staff to boot! Don't forget a mask! Eyeworks is also extremely hygienic which is something I really appreciated, because I live with someone who is immunocompromised. I will definitely be coming back!
- Lily M.